Rights:
Exchanging a product means that you are not giving up the purchased product, but wish to exchange for another size or similar model of your choice.
You can exercise your right to exchange by using the standard form you receive with the shipment or you can download it from here.
In order to meet the deadline we expect you to send the product back to us, using the services of the courier company Econt, without undue delay.
Conditions:
The conditions for exercising the request to exchange a purchased product are:
- The request must be made within 30 daysfrom the date on the warranty card.
- You must inform us of your intention to exchange the product you have received by completing the Return and Exchange Form that you receive with the parcel delivered or you can download it from here.
- Send the completed Return and Exchange Form, together with the returned product, to us by courier of Econt.
- It is mandatory that the product be in its original packagingwithout any additional adhesive material on it.
- Product must not have been used, stained or with an impaired appearance;
- It is necessary to apply receipt and warranty card to the Return and Exchange Form.
- You must attach the Return and Exchange Form.
We assume one time the cost of replacing the product with another product, as well as the cost of return delivery to your address or to the office of the courier company Econt.
Once we receive the product you wish to exchange, we will send you the product you wish to exchange within 3 working days.
INSTRUCTIONS FOR EXERCISING THE RIGHT OF RETURN
Rights:
You have the right to return your purchase without giving specific reasons within 30 days from the date stated on the warranty card.
You can exercise your right of return by using the standard form that came with your parcel or you can download it from here.
In order to meet the deadline we expect you to send the product back to us using the services of the courier company Econt without undue delay..
Conditions:
The product returned within the above time limit shall only be accepted if the following conditions are simultaneously met:
- Return must be made within 30 daysfrom the date on the warranty card.
- You must inform us of your intention to return a product by completing the Returns and Exchanges Form that you receive with the delivered parcel. or you can download it from here.
- Send the completed Return and Exchange Form, together with the returned product, to us by courier of Econt.
- It is mandatory that the product be in its original packagingwithout any additional adhesive material on it.
- Product must not have been used, stained or with an impaired appearance;
- You must attach a receipt and warranty card to the Return and Exchange Form.
- You must attach the Return and Exchange Form;
Reimbursement:
If you decide to return a purchased product, we will refund the amount paid by the customer (excluding shipping costs, if any) within 14 working days, as in 95% in some cases, the amount will be refunded within 5 working days from the day we received the returned product. In exceptional cases, this period may be extended in the event of a problem with the bank details submitted by the customer.
- In case your order is paid by cash on delivery, the amount will be refunded to the bank account (IBAN) indicated in the form.
- If you have paid by card via the virtual POS terminal, the amount is automatically refunded with a reverse transaction.
The costs of returning the goods are at your expense, according to Art. 47, par. 1, т. 9 of the Consumer Protection Act.